Survey Time Stats

 

 

  A) IT Infrastructure & System Support:

  1.  [*] Awareness:

  2.  Frequency:

  3.  Solution:

  4.  Satisfaction:

  5.  Specific comments:

  B) User Support:

  6.  [*] Awareness:

  7.  Frequency:

  8.  Solution:

  9.  Satisfaction:

  10.  Specific comments:

  C) Administrative Support:

  11.  [*] Awareness:

  12.  Frequency:

  13.  Solution:

  14.  Satisfaction:

  15.  Specific comments:

  D) Teaching Support:

  16.  [*] Awareness:

  17.  Frequency:

  18.  Solution:

  19.  Satisfaction:

  20.  Specific comments:

  E) Research Support:

  21.  [*] Awareness:

  22.  Frequency:

  23.  Solution:

  24.  Satisfaction:

  25.  Specific comments:

  F) IT procurement support:

  26.  [*] Awareness:

  27.  Frequency:

  28.  Quotations & Post-delivery process:

  29.  Satisfaction (<$5K and NOT FO controlled, No PR):

  30.  Satisfaction (>=$5K, RO or FO controlled):

  31.  Specific comments:

  32.  Please name the support issues that bothered you (which we can improve). You can propose very specific problems, such as viruses, email, etc.

 
Please select the TST services that you considered important from the following list:

  A) IT Infrastructure & System Support:

  33.  Network Infrastructure administration, configuration & UTM security gateway management.

  34.  Servers setup for teaching, research & department (Web servers, Database servers, application servers, FTP servers, development servers, AD logon, SMTP, DNS, DHCP, e-Support, Backup server, Network Drive & Storage).

  35.  IT infrastructure support: Regular data & system backup, restore and disaster recovery. Network resilience, Server Room’s UPS systems, Server rooms A/C cooling systems and isolated power systems support.

  36.  Teaching applications administration and maintenance, such as Oracle, MSSQL, C#, .NET, WEB, FTP, ERP, CRM etc.

  37.  Web hosting services, for personal web pages, web development server, and past FYP projects.

  38.  University servers, E-mail, IT application/service/domain registration (Work Request, NCMS), follow-up, IP allocation, systems and accounts management.

  B) User Support:

  39.  Answer IT-related enquiries through email, phone, and walk-in.

  40.  Fix IT problems in staff area, such as problems on computer, printer, scanner, software, etc. (e.g. Office, EQ1, ITOC, TYB, ACH, GCP)

  41.  IT equipment procurement and follow-up support, such as acceptance testing, installation, warranty registration, etc.

  42.  IT equipment/software media management and loan. (e.g. software, Notebook, Projector, DC, Camcorder, Presenter, Wireless Mic, IC Recorder, USB Storage, IT accessories)

  43.  IT consumables replenishment. (e.g. toners, drum, inks, disc, etc.)

  44.  E-Support - room booking system, online survey system, VC system, Audio-Conf., Web-based VC/meeting system.

  45.  Multimedia services: AV recording, editing, publishing, DVD production from AV systems in ITOC, LABs, LT and classroom and computer screen in LAB 2.

  46.  IS shared E-mail contact address book/distribution.

  C) Administrative Support:

  47.  Departmental Logistics for staffing IT services. E.g. staffing and relocation of IT services, research student and RA’s computing hardware, service set-up, etc.

  48.  Fix IT problems for department event, such as conference, seminars, etc.

  49.  IT marketing support, such as LAB brochures, Mouse pad, wallpaper, screen savers, etc.

  50.  CCTV security monitoring system.

  51.  Door Smart-lock secured access control system.

  52.  IT Budget expenses report and recommendations.

  53.  IT Assets Lifecycle Management & Inventory Control: assist in obtaining quotations; preparing procurement documents; product receives; document management; maintenance follow-ups; asset management; license management; upgrade/trade-in; recycle; write-off. The SAMScan and stock taking for the University.

  54.  IT services guidelines, manual and policies document and preparation.

  55.  Review and propose IT enhancement projects through the open-source, freeware or cost-effective IT solution and services approach.

  56.  Coordinate with CSC and OCIO for IT services practices, security policies standards and data protection requirement.

  57.  Green IT standards & policies enforcement

  D) Teaching Support:

  58.  On-site IT supports for IS student area include night shift-duty and SAT duty support for semester teaching (non-office hour duty per request).

  59.  Collect and analyze teaching requirement on IT service and software regularly.

  60.  Facility preparation and maintenance for teaching, such as computers, teaching applications, Video Conference for local or Universities event, AV, light control systems, CBT classroom control, student monitoring system.

  61.  LABs & IT Café renovation, furniture ordering, installation and maintenance support.

  62.  Submit & follow-up CSC IT work request for CSC student computer rooms.

  63.  Final Year Project (FYP) IT systems & servers setup and support.

  E) Research Support:

  64.  Rapid servers & applications setup for research development to overcome the delay caused by University procurement process.

  65.  Research IT HW and SW procurement

  66.  IT life-cycle and Research asset management support.

  67.  RA staff’s IT equipment, software and problem support.

  68.  Research Project hosting Servers and IT equipment setup, OS Platform, Database, SW installation, system upgrade and maintenance support.

  69.  Scheduled IS Seminar weekly VC to Suzhou and video recording to blackboard.

  70.  Web hosting for conferences and e-Journal services.

  71.  Do you have any suggestions that can help us improve the service to you?